• Request for a new password: you need to know the answer to your security question.
• Recover a forgotten password: you need to know the answer to your security question once you click on the verification link sent to your email address.
• Recover your username: if you know your email address associated to the account, a message will be delivered to that email address with all the usernames related to that email address.

A user with a "Legal entity Manager" role can edit or remove the manager or reader role of another user. This will prevent the user from accessing to the relevant application. More information can be found in ECHA Accounts manual.

As mentioned in the ECHA Accounts Manual, the following rules must be applied, when changing/updating a password:

The password must have at least 8 characters and contain three of the following character types: uppercase letter [A to Z], lowercase letter [a to z], number [0-9] and non-alphabetical.

Please also note the following restrictions:

• The password must not contain parts of the username, first name or last name.
• The password cannot be the same as the previously used passwords.
• The password cannot be changed more than once a day. 

In order to solve this issue, please:

1. try to verify your email before using the OTP provided to you by ECHA. If the account is not verified, then you cannot proceed and change the password.
2. contact the ECHA Helpdesk to re-check and reset your account, in case the e-mail verification fails.

A change of company name may happen as a result of:

1. Company name change: Administrative purposes where the legal personality of a company remains the same and only the name of the company changes.
2. Legal personality change: A change of legal entity as a result of a merger, company split, change of only representative or assets sale. 

For clarification on whether a company name or a legal personality change applies, please contact your national helpdesk or BPR competent authorities. 

For further clarification on your legal entity status according to REACH and CLP, please read the ECHA Practical guide 8: How to report changes in identity of legal entities.

Updating a company name change due to administrative purpose

A company name change needs to be communicated to ECHA using available ECHA applications such as REACH-IT, R4BP 3 or ePIC. The company name can be easily changed by logging in to ECHA Accounts through any of the ECHA applications. See steps below:

1. Log into ECHA Accounts
2. Click on “Accounts, Users & parties”
3. Click on the button “Edit” and “Change name”
4. Modify the company name, agree to the disclaimer and upload a supporting document from a national registry to prove the official name change.

Important note: Under the Biocidal Products Regulation (BPR), a company name change is considered legally valid only once an administrative change on request is authorised by your national authorities. Useful instructions on how to submit an administrative change on request (NA-ADC) via R4BP 3 can be found in the chapter “National authorisation – changes on request” of the Biocides Submission Manual: national authorisations. 

Updating a company name change due to Legal entity change (LEC)

A legal entity change entails the transfer of assets from the LEC initiator (account A) to the LEC successor (account B) using ECHA applications. The LEC initiator and successor have distinct legal personalities and, therefore, different accounts (A and B). If the LEC successor has not yet created an account, he will first need to register a new company.

Depending on the regulatory scope, you may need to consider these general guidelines when applying for a legal personality change:

a. REACH and CLP

A legal entity change under REACH and CLP needs to be reported to ECHA and the National Authorities using the REACH-IT legal entity change functionality. The LEC initiator (account A) initiates the process and the LEC successor (account B) validates the transfer. As a result, the assets (e.g. registrations or notifications) will be transferred from account A to account B.

A different process applies for the transfer of applications for authorisation (AfA). Further information on this process can be found in the Q&A 1241.

Additional information on the consequences after a legal entity change can be found in the Q&As 388 and 405.

b. BPR

Under the Biocidal Products Regulation (BPR), an authorisation holder transfer is an administrative change on request. A functionality in R4BP 3 allows the transfer of authorisations (assets) from account A to account B prior to authorisation by the national authorities. Additional information on this process can be found in the video tutorial Processes in R4BP 3: asset transfer via NA/SA-TRS.

For on-going cases pending for authorisation, you can initiate the transfer between accounts to indicate the existence of a new case owner or prospective authorisation holder. Additional instructions can be found in chapter “11.5 Case transfer” of the BSM technical guide: using R4BP 3. Specific provisions apply to the replacement of a participant in the review programme as described in the same manual.

For changes of participants in Article 95, you will need to communicate it to ECHA via the request for corrections of entries on the Article 95 list.

Certain applications, such as technical equivalence or SME verification approval, are valid only for the company who benefited from the decision behind these applications. A new application is required if a different legal entity needs to rely on these application types.

c. PIC

A PIC notification cannot be transferred between two legal entities.
In case of a change of legal personality, the legal successor (i.e new company) will need to submit a new notification via ePIC.

If you are using Internet Explorer, you may experience this problem due to the compatibility view of your browser. To amend this issue, click on the compatibility view button. You may alternatively decide to use a different web browser i.e. Firefox.
 

This error message may be received if you have not logged out from ECHA Accounts after a long time or you follow an unexpected workflow. To solve this issue, click on the "Back" button of your web browser or refresh the page. If the problem persists, close the browser session and access again.

• click on the "Back" button of your web browser;
• select the link in the web browser and press enter; and
• select "account, users and parties".

• Introduce your user details
• Verify the e-mail address (access the e-mail address linked to your user account and click on the verification link)
• Create your legal entity (or company details). If you already have a LEOX (previously created in the IUCLID 5 website or in IUCLID 5), you can import your company details

An ECHA Account is the starting point to gain access to ECHA IT systems: you manage the access to your account and administer the information related to your legal entity. ECHA Accounts allows access to:

• REACH-IT
• R4BP 3
• ePIC
• ECHA Cloud Services

ECHA has converted all the REACH-IT users and companies to ECHA accounts since 21 June 2016. Already existing accounts for R4BP 3 and ePIC were not affected by this conversion. Any newly converted accounts need to complete these steps to access the relevant ECHA IT system:

• You need to provide your former REACH-IT username and password to log in to REACH-IT, R4BP 3, ePIC or ECHA Cloud Services
• Set a new password
• Verify your email if not done previously in REACH-IT.
• Define the answer to the security question – if not done previously in REACH-IT.

ECHA has updated data in ECHA accounts based on the timestamps of the changes in both systems. New REACH-IT user accounts created after conversion have been converted to new ECHA user accounts and REACH-IT user roles have been merged to users in ECHA accounts.

We have tried our utmost to ensure smooth migration to ECHA accounts. However, in case you notice something lost or not migrated, please contact ECHA Helpdesk for further assistance.

You need to complete these steps only once to access the relevant ECHA IT system:

• You need to provide your former REACH-IT username and password to log in to ePIC R4BP 3 or REACH-IT 3
• Set a new password
• Verify your email – if not done previously in REACH-IT.
• Define the answer to the security question – if not done previously in REACH-IT.

Further details on the steps to carry out the account conversion can be found in chapter 8 of the ECHA Accounts manual.