Q&As

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ECHA Accounts

Account management

Can I administer my ECHA user account by myself?
Yes. Any user can perform the following actions:
 
  • Request for a new password: you need to know the answer to your security question.
  • Recover a forgotten password: you need to know the answer to your security question once you click on the verification link sent to your email address.
  • Recover your username: if you know your email address associated to the account, a message will be delivered to that email address with all the usernames related to that email address.
If your account is locked after several incorrect attempts, you will be able to use the account recovery functionality. Once you provide the answer to the security question, a password will be sent to your email address. You may alternatively contact another user of the same account with "legal entity manager" role, so this user will provide you immediately with a new password.
 
Remember that you can contact your user administrator to provide you with access or to modify data related to a particular account. If you are the administrator and you cannot perform any of the actions previously mentioned, you can contact the ECHA Helpdesk. When communicating with ECHA Helpdesk, please always include all the possible relative information (e.g. “legal entity manager” account name, UUID). This will help us to resolve your request faster.
 
Further information can be found in the ECHA Accounts Manual.
 
What is the meaning of the different roles in ECHA Accounts?

The roles have been designed to allow you to administer the management of your ECHA Account and the level of access to REACH-IT, R4BP 3, ePIC, R4BP 3 and ECHA Cloud Services. Below are the roles linked to ECHA’s IT tools:

For account management

Legal Entity Manager: you can modify the legal entity data, contact data and user data.

Access to an ECHA application

  • Manager: full access to the application selected (REACH-IT, R4BP 3, ePIC)
  • Reader: read-only access to the application selected (REACH-IT, R4BP 3, ePIC)
  • IUCLID SME Full Access: full access to the ECHA Cloud services
  • IUCLID SME Read Only: read–only access to the ECHA Cloud services

 

What happens if I add a "foreign user" to my legal entity?

You can assign a foreign user to your company to allow a user from a different company to work on behalf of your company. The foreign user must create an account in ECHA Accounts before you are able to include the primary LE UUID of the foreign user in your account. The foreign user will be able to work on your behalf in REACH-IT, R4BP 3, ePIC and ECHA Cloud Services as if they were users of your company.  

If needed, you can disassociate the foreign user from the "Users" tab.

How can I manage my ECHA account?

You can:

  • Access REACH-IT, R4BP 3, ePIC or ECHA Cloud Services and select either the legal entity or username available on the top banner.
  • Access directly the ECHA Accounts portal.
How can I remove access of a particular user in REACH-IT, R4BP 3, ePIC and ECHA Cloud Services?

A user with a "Legal entity Manager" role can edit or remove the manager or reader role of another user. This will prevent the user from accessing to the relevant application. More information can be found in ECHA Accounts manual.

What are the password complexity requirements and password policy?

As mentioned in the ECHA Accounts Manual, the following rules must be applied, when changing/updating a password:

The password must have at least 8 characters and contain three of the following character types: uppercase letter [A to Z], lowercase letter [a to z], number [0-9] and non-alphabetical.

Please also note the following restrictions:

  • The password must not contain parts of the username, first name or last name.
  • The password cannot be the same as the previously used passwords.
  • The password cannot be changed more than once a day. 
I received a One-time-Password (OTP) but I can still not log in to my account.

In order to solve this issue, please:

  1. try to verify your email before using the OTP provided to you by ECHA. If the account is not verified, then you cannot proceed and change the password.
  2. contact the ECHA Helpdesk to re-check and reset your account, in case the e-mail verification fails.
Known issues

Known issue 1: I do not navigate away from a webpage when I click on a button or a blank page is displayed when I select a tab, why?

If you are using Internet Explorer, you may experience this problem due to the compatibility view of your browser. To amend this issue, click on the compatibility view button. You may alternatively decide to use a different web browser i.e. Firefox.
 

Browser compatibily issue

Known issue 2: I receive the message "please refresh your browser to restart the application". How should I continue?

This error message may be received if you have not logged out from ECHA Accounts after a long time or you follow an unexpected workflow. To solve this issue, click on the "Back" button of your web browser or refresh the page. If the problem persists, close the browser session and access again.

Known issue 3: I navigate from ePIC to ECHA Accounts and I receive the message "the identity provider could not process the authentication request". How can I continue?
To solve this issue, you will need to:
 
  • click on the "Back" button of your web browser;
  • select the link in the web browser and press enter; and
  • select "account, users and parties".
Sign up

How can I sign up?
You can select the option "Register a company" either in the REACH-IT portal, R4BP 3 portal, ePIC portal or the ECHA Cloud Services portal. You will need to:
  • Introduce your user details
  • Verify the e-mail address (access the e-mail address linked to your user account and click on the verification link)
  • Create your legal entity (or company details). If you already have a LEOX (previously created in the IUCLID 5 website or in IUCLID 5), you can import your company details
 
Understanding ECHA Accounts

What is an ECHA Account?

An ECHA Account is the starting point to gain access to ECHA IT systems: you manage the access to your account and administer the information related to your legal entity. ECHA Accounts allows access to:

  • REACH-IT
  • R4BP 3
  • ePIC
  • ECHA Cloud Services

ECHA has converted all the REACH-IT users and companies to ECHA accounts since 21 June 2016. Already existing accounts for R4BP 3 and ePIC were not affected by this conversion. Any newly converted accounts need to complete these steps to access the relevant ECHA IT system:

  • You need to provide your former REACH-IT username and password to log in to REACH-IT, R4BP 3, ePIC or ECHA Cloud Services
  • Set a new password
  • Verify your email if not done previously in REACH-IT.
  • Define the answer to the security question – if not done previously in REACH-IT.
I had two accounts; one in REACH-IT and one in ECHA accounts converted by ECHA. What happened to my accounts?

ECHA has updated data in ECHA accounts based on the timestamps of the changes in both systems. New REACH-IT user accounts created after conversion have been converted to new ECHA user accounts and REACH-IT user roles have been merged to users in ECHA accounts.

We have tried our utmost to ensure smooth migration to ECHA accounts. However, in case you notice something lost or not migrated, please contact ECHA Helpdesk for further assistance.

You need to complete these steps only once to access the relevant ECHA IT system:

  • You need to provide your former REACH-IT username and password to log in to ePIC R4BP 3 or REACH-IT 3
  • Set a new password
  • Verify your email – if not done previously in REACH-IT.
  • Define the answer to the security question – if not done previously in REACH-IT.

Further details on the steps to carry out the account conversion can be found in chapter 8 of the ECHA Accounts manual.

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