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If you are using Internet Explorer, you may experience this problem due to the compatibility view of your browser. To amend this issue, click on the compatibility view button. You may alternatively decide to use a different web browser i.e. Firefox.
This error message may be received if you have not logged out from ECHA Accounts after a long time or you follow an unexpected workflow. To solve this issue, click on the "Back" button of your web browser or refresh the page. If the problem persists, close the browser session and access again.
- click on the "Back" button of your web browser;
- select the link in the web browser and press enter; and
- select "account, users and parties".