Q&As

Want to search for the relevant question and answer in your own language? Change the language in the dropdown menu above.

Back

Back

ECHA Accounts

Account management

Can I administer my ECHA user account by myself?
Yes. Any user can perform the following actions:
 
  • Request for a new password: you need to know the answer to your security question.
  • Recover a forgotten password: you need to know the answer to your security question once you click on the verification link sent to your email address.
  • Recover your username: if you know your email address associated to the account, a message will be delivered to that email address with all the usernames related to that email address.
If your account is locked after several incorrect attempts, you will be able to use the account recovery functionality. Once you provide the answer to the security question, a password will be sent to your email address. You may alternatively contact another user of the same account with "legal entity manager" role, so this user will provide you immediately with a new password.
 
Remember that you can contact your user administrator to provide you with access or to modify data related to a particular account. If you are the administrator and you cannot perform any of the actions previously mentioned, you can contact the ECHA Helpdesk. When communicating with ECHA Helpdesk, please always include all the possible relative information (e.g. “legal entity manager” account name, UUID). This will help us to resolve your request faster.
 
Further information can be found in the ECHA Accounts Manual.
 
What are the different user roles in ECHA Accounts?

Users need to have at least one role, i.e. “manager” or “reader”, to access ECHA IT tools. The assigned roles determine the level of access to ECHA Accounts.

For account management
Legal Entity Manager: you can modify the legal entity data (e.g. company name, company address, VAT), contact details and user data (e.g. user email, phone number, etc).

 

Access to ECHA applications
  • Manager: full access to the application selected (REACH-IT, R4BP 3, ePIC)
  • Reader: read-only access to the application selected (REACH-IT, R4BP 3, ePIC)
  • IUCLID SME Full Access: full access to the ECHA Cloud services
  • IUCLID SME Read Only: read–only access to the ECHA Cloud services
What is a "foreign user"?

A foreign user is an external user from company B who has been appointed by the LE manager from company A to work for company A. A foreign user can perform actions on behalf of the company that grants him permission to use an account from their own ECHA account.

Company B, functioning as foreign user, must create a business account before company A can include the foreign user LE UUID to their account. The foreign user will be able to work on your behalf in REACH-IT, R4BP 3, ePIC and ECHA Cloud Services as if they were users of your company. 

If needed, you can disassociate the foreign user from the "Users" tab.

For further information see the ECHA Accounts manual.

How can I manage my ECHA account?

You can:

  • Access REACH-IT, R4BP 3, ePIC or ECHA Cloud Services and select either the legal entity or username available on the top banner.
  • Access directly the ECHA Accounts portal.
How can I remove access of a particular user in REACH-IT, R4BP 3, ePIC and ECHA Cloud Services?

A user with a "Legal entity Manager" role can edit or remove the manager or reader role of another user. This will prevent the user from accessing to the relevant application. More information can be found in ECHA Accounts manual.

What are the password complexity requirements and password policy?

As mentioned in the ECHA Accounts Manual, the following rules must be applied, when changing/updating a password:

The password must have at least 8 characters and contain three of the following character types: uppercase letter [A to Z], lowercase letter [a to z], number [0-9] and non-alphabetical.

Please also note the following restrictions:

  • The password must not contain parts of the username, first name or last name.
  • The password cannot be the same as the previously used passwords.
  • The password cannot be changed more than once a day. 
I received a One-time-Password (OTP) but I can still not log in to my account.

In order to solve this issue, please:

  1. try to verify your email before using the OTP provided to you by ECHA. If the account is not verified, then you cannot proceed and change the password.
  2. contact the ECHA Helpdesk to re-check and reset your account, in case the e-mail verification fails.
How can I update my company name in ECHA Accounts?

A company name change needs to be communicated to ECHA using available ECHA applications such as REACH-IT, R4BP 3 or ePIC. The company name can be easily changed by logging in to ECHA Accounts through any of the ECHA applications. See steps below:

  1. Log into ECHA Accounts
  2. Click on “Accounts, Users & parties”
  3. Click on the button “Edit” and “Change name”
  4. Modify the company name, agree to the disclaimer and upload a supporting document from a national registry to prove the official name change.

Important note: Under the Biocidal Products Regulation (BPR), a company name change is considered legally valid only once an administrative change on request is authorised by your national authorities. Useful instructions on how to submit an administrative change on request (NA-ADC) via R4BP 3 can be found in the chapter “National authorisation – changes on request” of the Biocides Submission Manual: national authorisations.

Which type of account can access REACH-IT, R4BP, ECHA Cloud Services, etc.?

Only the business account associated with a LE/Company/Organisation can access an ECHA IT tool (REACH-IT, R4BP, ePIC, ECHA Cloud Services, etc.). If you do not have access to the ECHA on-line IT tools, after the creation of a new user account you need to continue and promote a personal account to a business account.

If you would like to see a detailed description of this process along with a full explanation of all aspects of ECHA accounts, see the ECHA Accounts manual.

Categories Display