Need help who you need to contact?

ECHA and the national helpdesks work together to provide support to companies on matters related to REACH, CLP and Biocidal Products regulations. Consult the tables below to see who can best help you with your query.

REACH and CLP questions

For questions on REACH and CLP, in most cases, your first point of contact will be your national helpdesk. However, questions on certain topics may be sent directly to ECHA.

National helpdesks ECHA
  • Regulatory and scientific questions from EU companies
  • Regulatory and scientific questions
    • from non-EU companies
    • from EU-companies contacting ECHA after having contacted their National Helpdesk first
  • Process related questions
    • Applications for authorisation
    • SVHC identification
    • CLH process
    • Dossier evaluation
  • IT tools and submissions
  • Dissemination

BPR questions

For BPR, questions in the remit of national helpdesks will be accepted by ECHA, but depending on the nature of the information requested, you may be directed to contact your national authorities.

National helpdesks ECHA
  • Active substance approval – dossier evaluation
  • National authorisation
  • Mutual recognition
  • Simplified authorisation
  • Same biocidal product authorisation
  • Parallel trade
  • Treated articles
  • National laws
  • Classification, labelling and packaging of biocidal products
  • National fees
  • Enforcement
  • Scope questions – including Art 3(3) requests
  • Active substance approval – peer review
  • Article 95
  • Review Programme
  • Data sharing and inquiry
  • Classification & Labelling of active substances
  • Union authorisation
  • Data dissemination
  • Technical equivalence
  • Chemical similarity check
  • Annex I inclusion
  • ECHA fees
  • ECHA guidance
  • ECHA website
  • Submissions and IT tools

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