Who do you need to contact?

ECHA and the national helpdesks work together to provide support to companies on matters related to REACH, CLP and Biocidal Products regulations. Consult the tables below to see who can best help you with your query.

Questions related to the SCIP database and PIC will remain principally within ECHA’s remit.

REACH and CLP questions

For questions on REACH and CLP, in most cases, your first point of contact will be your national helpdesk. However, questions on certain topics may be sent directly to ECHA.

National Helpdesks competences ECHA competences
Regulatory and scientific questions from EU and non-EU companies on REACH, CLP, including Poison Center Notifications (PCN) questions
  • REACH and CLP submission and process related questions
  • Evaluation questions
  • Questions on ongoing disputes and pending litigation
  • Questions on Annex XV SVHC dossiers (or RoI) proposed by ECHA or Commission
  • Questions on complex borderline cases of substance in articles
  • Questions on ECHA’s fees and charges
  • Questions that require harmonisation and consultation with the European Commission
  • Other policy related questions

BPR questions

For BPR, questions in the remit of national helpdesks will be accepted by ECHA, but depending on the nature of the information requested, you may be directed to contact your national authorities.

National Helpdesks competences ECHA competences
  • Active substance approval – dossier evaluation
  • Annex I inclusion
  • National authorisation
  • Mutual recognition
  • Simplified authorisation
  • Same biocidal product authorisation
  • Parallel trade
  • Treated articles
  • National laws
  • Classification, labelling and packaging of biocidal products
  • National fees
  • Enforcement
  • Scope questions – including Art 3(3) requests
  • Active substance approval – peer review
  • Article 95
  • Review Programme
  • Data sharing and inquiry
  • Classification & Labelling of active substances
  • Union authorisation
  • Data dissemination
  • Technical equivalence
  • Chemical similarity check
  • ECHA fees
  • ECHA guidance
  • ECHA website
  • Submissions and IT tools