News

REACH-IT and ECHA Helpdesk will be closed during Christmas and the New Year

Helsinki, 17 December 2012 -  ECHA would like to remind the industry that REACH-IT will be closed from 21 December 2012 12:00 until 2 January 2013 at 10:00 (EET).  

Currently, REACH-IT is available from Monday 10:00 to Friday 21:00 (EET), except for public holidays. At year end, REACH-IT will be closed from 21 December at 12:00 until 2 January at 10:00 (EET). 

The ECHA Helpdesk, which provides technical support on ECHA's IT tools and advice on provisions of the REACH and CLP Regulations, will limit it services from 19 December 2012 at 12:00 (EET) in order to be able to process all the questions that will arrive before the Christmas break. The ECHA Helpdesk will continue unblocking REACH-IT accounts until REACH-IT is closed on the date mentioned above and it will also resume this specific service of unblocking REACH-IT accounts following the schedule of REACH-IT. The ECHA Helpdesk will be fully operational from 07 January 2013 at 09:00 (EET).

Furthermore, ECHA premises will also be closed from 22 December 2012 until 2 January 2013. Enquiries sent to the ECHA functional mailboxes will therefore only be responded to from 2 January 2013 onwards.